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What is the HP Solution Center?

HP Solution Center is a specialized software program that is built-in all the HP printers manufactured before 2011. The software has been specially developed for Windows users. With HP Solution Center, you can perform many printer-related jobs (scanning an image, ordering supplies, checking ink levels, and more) in a jiffy. It can also be rightly said as a troubleshooting program that ensures your HP printer works smooth and sound.

How to check if HP Solution Center is installed on my PC or not?

With your HP printer full-featured driver installation (through CD or HP printer website) on your Windows 7 or Windows 8 PC, HP Solution Center gets installed automatically. To check if it is installed or not, do one of the followings:

  1. Find the HP Solution Center icon, black or blue, on your desktop. Double-click the icon to open the software on your computer or laptop.
  2. To access the HP Solution Center in Windows 10, use the search option to find the software:
    1. Go to the Printer and Scanner section in the Control Panel
    2. Find your specific printer name or model number from the list of connected printers available
    3. Click the icon of your printer to open the software

In case, if you are not able to search the HP Solution Center, the visit the HP printer website, go to Downloads, enter your specific printer as well as operating system details, and download the full-featured drivers for your printer.

(Please note that if you are using an HP printer that has been manufactured after 2010, then search for the HP Printer Assistant instead of HP Solution Center. All such printers support the HP Printer Assistant, which is a similar program as that of the Solution Center. In fact, all the printer settings and management features are the same in both these printer management software by HP.)

Steps to HP Solution Center Download

Before you download the solution center software, make sure there is sufficient storage space in your computer system. Moreover, uninstall any other printer management software, if installed on your PC or Mac. Now, do as follows:

  1. Switch on your HP printer.
  2. Disconnect the USB cable from the printer through which the printer connects to the computer system.
  3. Now, visit HP Customer Support- Software and Driver Downloads section
  4. You will see a “Let's identify your product to get started” page
  5. Click Printer and then provide your specific printer details
  6. Hit the Submit button
    1. At this page, the HP website will also pick your default operating system details. Verify if it is correct or not.
    2. In case, if you want to change the operating system version, then hit the Change button, and make the required changes
  7. Hit the Download button under the drivers
  8. Choose from Typical or Recommended to allow the drivers to download and install

Similar to HP Printer Assistant, Hewlett Packard offers HP Support Assistant- software that supports your PC and printers. It takes care of automated bug fixes, regular updates, and instant support.

Facing scan problems in HP Solution Center?

If your HP Solution Center is not scanning the documents properly, then follow the below-given instructions to troubleshoot the problem:

  1. Run the HP Print and HP Scan Doctor
    1. Download the same from the HP website to diagnose and fix printer hardware as well as connection problems
    2. Once downloaded, run the scan
    3. If you are able to scan your device, then the problem is fixed, and if not, then try step 2
  2. Uninstall the HP printer software from the Control Panel
  3. Reinstall the updated or most recent drivers from the HP website
  4. Now, restart your device and printer both
  5. Try to scan the document through any of these scanning applications:
    1. HP Scan and Capture app (Valid only for Windows 8, Windows 8.1, and Windows 10 users)
    2. Windows Fax and Scan app (Valid only for Windows XP and later versions)
    3. Windows Scan app (Valid only for Windows 10 users)

Can I download the HP Solution Center on Mac?

HP Solution Center is currently not available for Mac operating systems. But HP drivers for Mac comes with a utility tool named HP Utility, which is similar to HP Solution Center.

For further information on the software or its download process or any other issues, contact the HP Printer Support team.


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